Privacy Policy

Effective Date: March 13, 2025

Your privacy is our priority at HealthSpark. We are committed to protecting your personal and health-related information while providing high-quality healthcare solutions. This document explains how we collect, use, and safeguard your information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and the California Consumer Privacy Act (CCPA).

Information We Collect and Why

HealthSpark collects data to provide you with secure and effective healthcare services. This may include:

• Personal Details: Name, contact information, and login credentials for account access.
• Medical Data: Health records and treatment plans necessary for healthcare services.
• Billing Information: Payment details for transactions and insurance claims.
• Communications: Correspondence via phone, email, or chat to enhance our services.
• Device and Usage Data: Technical information, such as IP addresses and browsing activity, for system security and functionality.
• Third-Party Data Sources: Information from healthcare providers, business partners, or social networks to facilitate service delivery.

How We Use Your Information

We use your information to:

• Facilitate medical consultations and manage treatment plans.
• Provide customer service and respond to inquiries.
• Process billing and insurance claims.
• Protect against fraud and security threats.
• Improve our platform and personalize user experiences.
• Comply with regulatory and legal requirements.
• Communicate updates about services, promotions, or surveys (with consent where applicable).
• HealthSpark may use your email or phone number to send you messages, including but not limited to appointment confirmations and reminders

When We Share Your Information

HealthSpark only shares your information when necessary to provide services or meet legal obligations. We may share data with:

• Healthcare Professionals: To coordinate and provide care.
• Service Providers: For payment processing, cloud storage, or analytics.
• Regulatory Authorities: If required by law, legal process, or government request.
• Business Partners: If involved in a company merger, acquisition, or restructuring.
• With Your Consent: If you authorize specific data sharing.

Communication Preferences

Opting Out of SMS Messages

You have control over how we communicate with you. If you wish to stop receiving marketing-related SMS messages:

• You can opt out at any time by replying STOP to any message you receive from us.
• Alternatively, you may update your preferences by contacting us via our Contact Page.

Please note that opting out of SMSs communications will not prevent us from sending important service-related messages, such as appointment reminders or security notifications.

Opting Out of Email Messages

You have control over how we communicate with you. If you wish to stop receiving marketing-related email messages:

• You can opt out at any time by clicking the Unsubscribe link at the bottom of our emails.
• Alternatively, you may update your email preferences by contacting us via our Contact Page.

Your Rights Under HIPAA and CCPA

Your HIPAA Rights

• Access: Request copies of your health records.
• Correction: Ask for amendments to inaccurate information.
• Usage Restrictions: Request limitations on how we use or share your data.
• Confidentiality Requests: Specify preferred methods of communication.
• File Complaints: Raise concerns with us or the Department of Health and Human Services.

Your CCPA Rights (California Residents)

• Know Your Data: Request details on what personal data we collect and how we use it.
• Data Deletion: Request removal of your personal information, with some exceptions.
• Opt-Out of Data Sharing: We do not sell your data. However, you can opt out of data being used for targeted advertising.
• Equal Service: Exercising your rights will not impact your access to services.

To exercise your rights, contact us via our Contact Page.

Additional information

Data Security and Retention

HealthSpark follows strict security measures to protect your data. We retain personal information only as long as necessary for service provision or as required by law.

Cookies and Tracking Technologies

We use cookies and similar tools to improve user experience and site performance. You can manage your cookie preferences through your browser settings.

Children's Privacy

HealthSpark's services are designed for users over 18. We do not knowingly collect data from minors without parental consent. If we discover such data, we will take appropriate action to remove it.

Policy Updates

We may revise this Privacy Commitment periodically. Changes will be reflected with a new effective date, and users will be notified as required by law.

Contact Us

If you have any questions or concerns about this Privacy Commitment or your rights, please reach out to us via our Contact Page.

By using our services, you acknowledge that you have reviewed and understand this Privacy Commitment, which ensures compliance with HIPAA and CCPA while safeguarding your personal information.